For CEOs, COOs and CROs of growing companies, where the product works - but internal processes, teams and customers are starting to struggle.
I find exactly where time and money are being lost - and fix it together with your team. You get a partner for decisions, not another vendor.
· 10+ years in CX and operations · Measurable results
Who it's for
What I'll fix
What's the price of yours?
8 questions. A precise name for what's costing you time and money.
How I Work
From the inside, it's invisible. Over time, every company treats its habits as givens - I come from the outside and see them with fresh eyes. I start by understanding how the system actually works - not how it's described. I name what isn't working - and fix it together with your team. Then I measure the results. And the whole time I'm at the table with you - when decisions are made, not just when the work gets done.
I map the current state - every touchpoint, every handoff, every gap. Reality first, assumptions second.
I go after causes, not symptoms. I find out why the system works the way it does.
We rebuild the logic together with your team - so the fix is understood, owned, and sticks after handover.
I track what changed. Every project has data before and after - if it can't be measured, we haven't fixed anything.
"Eva always identifies the right problems and solves them based on the company's actual needs - her work directly contributed to savings in time and costs."
The person behind it
Since childhood I've had this condition.
My full story"Eva built structured, high-performing teams and implemented systems that hold up under pressure. She brings clarity, accountability and a long-term view to operations."
"Employee experience translates directly into customer experience. Every time."
PROOF OVER PROMISES
CONSULTING PROJECT · SAAS · BERLIN
~80 employees · ~€15M revenue
Clients were waiting for courses, the team was overloaded and no one knew exactly why.
INTERIM MANAGEMENT · SAAS · BERLIN
~80 employees · ~€15M revenue
The support team was handling hundreds of tickets, but no one knew why customers were actually writing in.
Case studies
E-commerce · 6 European markets · team of 8-15
SaaS · EU and US market · global team
Manufacturing · EU, Northern Europe, Middle East
"Eva professionalized our international customer support and brought real structure to a fast-growing environment. A key member of our leadership team."
In a 30-minute call we'll look together at whether and where I can help.